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Our Clients

ecoVeritas provide data calculations for over 70 highly regarded companies, including 8 of the UK’s leading department stores. Most of our clients continue to work with us year after year. Here are a selection of testimonials from our clients.

John Lewis Partnership
Waitrose and Partners

ecoVeritas have worked with John Lewis since 2002, providing us with valuable assistance with our packaging waste, WEEE and batteries compliance. ecoVeritas’ comprehensive in-house software, their commitment to developing and refining their methodology and database, and their willingness to go the extra mile have all helped to strengthen our approach to environmental reporting. ecoVeritas staff are knowledgeable and efficient, ensuring that all work completed is done to the highest possible standard. In 2010 ecoVeritas also started providing packaging, WEEE and batteries calculations for Waitrose. As a signatory to the Courtauld Commitment, Waitrose is committed to reducing food and packaging waste. ecoVeritas has significantly enhanced our waste calculation methodologies, and provided valued assistance in helping us to meet Courtauld requirements through the provision of accurate data, enabling us to more effectively measure our progress in this area. I would have no hesitation in recommending ecoVeritas’ services: they have consistently provided a highly efficient, personable, and courteous service, all at reasonable cost.

Gemma Lacey, ex Head of CSR, John Lewis Partnership

Switching to ecoVeritas for our packaging waste calculations has significantly lowered our overall compliance costs at the same time as offering me greater assurance of Spar’s legal compliance with the Packaging Regulations across our Grocery and Foodservice business. Despite my initial concerns, the switchover required very little extra work from myself or my colleagues, and ecoVeritas have proven themselves to be excellent partners; diligent, hard-working and with an eye for detail, asking perceptive questions and working with us to improve the quality of our data. ecoVeritas made significant improvements in both the first and second years of the calculation, and I have every confidence that they will continue to ensure our declarations are highly accurate and comprehensive.

Vinesh Patel, Supply Chain Controller, SPAR UK

In 2004, Selfridges decided to contract out the calculation of our packaging waste obligation, in order to reduce the burden on our own staff. Of the companies tendering for the contract, ecoVeritas/REPRA offered the best value for money, by a wide margin. As a result of their assistance, our calculation costs are much lower than they were before we joined, while the accuracy of the calculation has increased significantly. REPRA meetings also give us the opportunity to share best practices with decision-makers from like-minded organisations on issues such as WEEE and packaging minimisation.

Rolando Faley, Head of Facilities, Property Services, Selfridges & Co.

ecoVeritas have provided New Look with assistance on Packaging Waste, WEEE and Battery Regulations across the EU for over 6 years. Since taking over this work, they have drastically increased the accuracy of our calculations and identified several errors in previous methodologies that have led to significant cost savings for New Look. Their staff are thorough and conscientious, consistently meeting deadlines and responding to queries promptly. Outsourcing the entire calculation process to ecoVeritas has made EPR compliance a much easier and quicker process for New Look, while minimising the risk and stress of meeting compliance regulations. ecoVeritas’ track record shows them to be a safe pair of hands and we have faith that, as New Look expands in the EU, ecoVeritas will continue to go above and beyond to guarantee compliance in these countries.

John Lovell, Group Energy Manager, New Look

The Waitrose contract with ecoVeritas was renewed following 3 years of excellent service. I’ve been impressed with the quality of their calculations, and the increased accuracy achieved through greater sample weighing of actual product.  They have also saved us money on glass by double checking our suppliers’ data. Changing from our previous service provider was straightforward, and required minimal input from Waitrose.

Mike Walters, Group Manager Waste & Water Resource, The John Lewis Partnership

Harvey Nichols became a member of REPRA in 2006, and we have been very happy with the service provided by ecoVeritas. We have the confidence of knowing that our packaging waste obligation is being calculated to a high level of accuracy (and with a sample size that increases every year), and at a very reasonable cost. I also appreciate the forum that REPRA provides for discussion of relevant topics with other members.

Mark Knight, Office Services Manager, Harvey Nichols

Fenwick uses very few consultants – our philosophy is to do things in-house wherever we can. However, Fenwick’s directors made an exception in the case of our packaging waste calculation because ecoVeritas can do this work at significantly lower cost than ourselves. ecoVeritas has a long working relationship with our company and, more importantly, they have a full understanding of the retail sector. As the Company Secretary of Fenwick, I have the responsibility to ensure we comply with these regulations, and ecoVeritas’ management of REPRA has given me increased confidence that we are. It has reduced our costs by 65%, and also freed up my time to tackle other priorities.

Jill Anders, Company Secretary, Fenwick Limited

ecoVeritas have provided supporting data for the HTA Packaging Waste WorkBook for several years. The takeover from their predecessor was seamless, and the quality and robustness of the data has improved greatly. During this period, we have had two meetings with the Environment Agency and in both they were clearly impressed with the work done. ecoVeritas have highly educated staff who provide a quality and personalised service with an excellent attention to detail. For all these reasons, I would have no hesitation in recommending ecoVeritas’ packaging waste calculation services

Gary Scroby, Policy Manager, Horticultural Trades Association

Since joining REPRA, I’m very happy to report that my concerns with regard to packaging waste compliance have become virtually non-existent, which also allows me to focus staff attention on other matters. Entrusting the relevant data to ecoVeritas’ powerful bespoke software has meant a huge increase in the accuracy of our calculations, and I am confident that all aspects of compliance are being diligently managed to ecoVeritas’ usual rigorous standards. I was also pleasantly surprised at the relatively seamless transition to outsourcing, thanks in large part to ecoVeritas’s clear and careful communication of initial data requirements. When we were audited by the Environment Agency I was able to relax in the certain knowledge that ecoVeritas had done an excellent job on our behalf. Membership of REPRA also ensures I’m kept up to date with all the relevant regulation changes and requirements, and I know I can also pick up the phone to ask for advice whenever I want, and receive a highly informed and personal service.

David Woodroof, Logistics Manager, Fortnum & Mason

ecoVeritas took over our EU compliance for packaging waste as well as WEEE & batteries in 2014. They were able to provide a seamless transition from our existing compliance work and successfully dealt with numerous scheme registration issues in addition to making a large number of submissions. ecoVeritas has a well-organized system in place for collecting data from us, accurately calculating our obligations and making compliance scheme submissions on our behalf. Their expertise and efficiency have enabled Claire’s to achieve EU Producer Responsibility compliance cost-effectively and at the same time dramatically minimising input from our staff.

Allan Watwood, European Risk Manager, Claire’s Accessories

We are delighted to have been members of REPRA for several years.  ecoVeritas continue to provide an outstanding service by accurately performing complex and time-consuming calculations with a minimum of time and trouble on our part. I am also pleased to recommend their customer service as of the highest quality: all of our queries are quickly dealt with by their friendly and efficient staff.  Following their excellent work on our UK calculation for many years, I had no hesitation in appointing them to perform our Ireland calculations as well.  Membership of REPRA also provides me with the invaluable opportunity to meet face to face with other leading department stores to keep abreast of key issues and forthcoming legislation.  I therefore have no hesitation at all in recommending membership of REPRA.

Alan Lucas, Logistics Manager, House of Fraser

ecoVeritas have assisted Ocado with their Packaging Waste calculation for several years. During this time I have been very impressed with the high quality, personalised service I have received. Their attention to detail, industry knowledge and levels of data accuracy means that I have always had the utmost confidence in their calculations. I was very impressed with the pro-active way in which ecoVeritas quickly identified the potential savings associated with the rise in glass PRN prices, put together a plan to recalculate our obligation and ultimately saved Ocado thousands of pounds. I knew I could count on them to deliver rapid and robust results and once again their commitment to data accuracy and exemplary customer service has exceeded my expectations.

Richard Exact, Director of Finance and Risk, Ocado